AI-powered analytics that turn data into decisions
See service failures, carrier performance, and quality trends across your freight network at a glance. AI surfaces patterns and risk so you act faster—every metric tied to shipment-level evidence.
Carrier Scorecards & Qualification
AI-powered performance metrics that drive carrier selection and qualification decisions
- Incident rate, damage rate, OTIF with sample size, claims $, SLA, and risk
- Same-window rates (incidents ÷ loads in the selected period)
- Watchlist status alongside computed risk
- Comparative ranking across your carrier network
- Drill from a scorecard cell to the filtered list and shipment evidence
Lane & Network Analysis
Identify your highest-risk routes and recurring service failure patterns
- Incident and exception rate by origin-destination pair
- Volume, cost impact, and failure trends
- Seasonal pattern detection across lanes
- Carrier performance segmented by lane
- Customer SLA compliance by lane
Cost of Poor Quality (COPQ)
Quantify the true operational cost of service failures
- Direct COPQ: claims filed, paid, denied, and open exposure
- Indirect COPQ: investigation hours × hourly rate plus concessions
- Breakdown by carrier, lane, customer, and incident type
- Trend vs prior period
- Honest empty state until hours and rate are logged
Total COPQ (90d)
$18,200
Direct + indirect
Direct (claims)
$13,120
Filed / paid / open
Indirect
$5,080
Hours × rate + concessions
Incident → CAPA → Evidence
Every number on every dashboard is traceable—drill from summary to shipment in one smooth flow
- Start with the operations or executive dashboard
- Drill into carrier scorecard or incident list
- Trace to specific shipment and NCR record
- View exception details, claims, and timeline
- See linked CAPAs and corrective action status
Total Incidents: 47 · COPQ: $18.2k · Arrow Transport flagged
Arrow Transport · Risk Score 73 · 14 YTD incidents · Probation
INC-1047 · Freight damage BOL 48291 · High severity · In Review
CAPA-0312 · 5 Whys complete · 2 photo attachments · Due Jan 20
From high-level KPI to load-level evidence
Ready to bring operational accountability to your freight team?
Stop chasing incidents, carrier failures, and corrective actions across spreadsheets and disconnected systems. LogisticsQMS gives 3PLs and freight brokerages one shipment-centric system built for how freight operations actually work.