Spot carrier and service risks before they escalate
Structured incident tracking and carrier performance monitoring in one smooth flow. Less firefighting, more proactive quality management—with AI helping surface patterns and risk.
How carrier performance tracking works
Every carrier is scored based on shipment-level evidence: damage rates, OTIF, exception frequency, and claims history.
Baseline vs Current
Compare current carrier performance against historical baseline to spot degradation early, before it costs you a customer.
Top Failure Drivers
See exactly what is driving poor performance: claims frequency, transit exceptions, temperature deviations, or accessorial disputes.
Watchlist Status
Move carriers to approved, probation, or do-not-use based on evidence. Document the decision with a full audit trail.
Performance Trends
Track whether carrier performance is improving or declining. Set thresholds that trigger automatic alerts for your team.
Incident and service failure examples
LogisticsQMS handles the full range of freight service failures—not just obvious damage claims.
Carrier damage spike
Carrier damage rate increased significantly over the past 14 days across multiple lanes
Evidence
- Multiple recent NCRs with damage documentation
- Customer complaints linked to carrier
- Claims submitted for review
Controls
- Move carrier to probation watchlist
- Require photographic documentation at pickup and delivery
- Route next loads to qualified alternates
- Schedule carrier review call
Transit exception trend
Specific lane showing elevated exception rate over past 30 days with recurring late deliveries
Evidence
- Multiple late delivery incidents
- Accessorial disputes filed
- Customer escalations noted
Controls
- Add transit buffer to customer quotes on this lane
- Pre-alert customers proactively
- Evaluate alternate routing and carrier selection
- Document CAPA for lane performance
Pre-built response workflows
When incidents are logged, LogisticsQMS guides your team through structured response steps:
- Move carrier to watchlist (approved, probation, or do-not-use)
- Require additional shipment documentation (photos, seals, signatures)
- Pre-alert customers about service disruptions
- Route future loads to qualified alternate carriers
- Initiate CAPA with root cause analysis
- Schedule carrier performance review
Ready to move quality at the speed of freight?
Join early access for AI-powered incident management, carrier scorecards, and compliance workflows built for 3PLs and freight brokerages. Less data entry, fewer fire drills, one smooth system.