Quality management that keeps up with your freight
LogisticsQMS replaces spreadsheets with AI-assisted workflows built around shipments and carriers. Smart forms, instant analytics, and one smooth path from incident to closure—so your team spends less time on data entry and more time on what matters.
Shipment-first, AI-assisted
Every workflow is built for freight. Incidents tie to shipments; carrier decisions tie to evidence. AI autocompletes forms and surfaces patterns so you move fast without losing traceability.
- Link NCRs and incidents to BOLs, PRO numbers, and shipment events
- AI-suggested carriers, lanes, and descriptions as you type
- Trace service failures from first report to CAPA closure in one smooth flow
- Carrier and customer performance knowledge in one place
Freight damage on BOL 48291
Arrow Transport · SHP-2891
Transit delay – 72 hrs exceeded
Velocity Carriers · SHP-2887
Shortage claim dispute
FastLane Logistics · SHP-2881
Improper loading – photo evidence
Arrow Transport · SHP-2876
Analytics that tell you what to do next
AI-powered dashboards and scorecards show the full impact of service failures and highlight trends your team might miss. Export-ready for audits and management review.
- Cost of Poor Quality (COPQ) by carrier, lane, and customer
- Incident and NCR trends with root cause breakdowns
- Carrier scorecard drilldown to shipment-level evidence
- Export-ready reports for customer audits and management reviews
Total Incidents
47
↓ 12% vs prev
COPQ Estimate
$18.2k
↑ 8% vs prev
Damage Rate
2.8%
↓ 0.4% vs prev
Carriers Tracked
12
Active vs prev
Carriers by Risk Score
Complete feature set
Everything you need to manage quality across your brokerage
AI-Assisted Forms & Autocomplete
Smart form completion suggests carriers, lanes, and common descriptions as you type. Log incidents and NCRs in seconds—less typing, fewer errors, smoother workflows.
Shipment-Centric QMS
Link every incident, NCR, CAPA, and audit to specific shipments, carriers, lanes, and customers. One source of truth for freight quality.
AI-Powered Analytics & Scorecards
Damage rates, service failure rates, claims severity, exception frequency—scored and trended with AI surfacing patterns and risk. Carrier decisions and watchlist management backed by data.
Lane & Network Intelligence
Identify high-risk routes, seasonal exception trends, and recurring service failures across your freight network. AI helps spot what matters.
Cost of Poor Quality (COPQ)
Quantify the margin impact of service failures: claims paid, accessorial disputes, customer concessions, expedited freight, and at-risk accounts.
Shipment-linked incident management
Track damages, service failures, temperature excursions, missed appointments, and customer complaints in one centralized workflow tied directly to the shipment.
Service Failure Tracking
Capture exception details, link evidence, assign root cause, and track resolution—all tied to the shipment. Guided steps keep the process on track.
Carrier Watchlists
Approved, probation, and do-not-use lists. Flag at-risk carriers before they're tendered another load. Evidence-based and audit-ready.
Corrective actions that actually stay accountable
Assign ownership, due dates, supporting documentation, and follow-up actions so recurring operational issues stop falling through the cracks.
SOPs and operational documentation in one place
Manage SOPs, checklists, carrier procedures, customer requirements, and audit records without relying on shared folders and disconnected files.
Audit-ready freight operations
Keep shipment records, NCRs, corrective actions, and supporting evidence organized and traceable for ISO audits, customer reviews, and internal accountability.
Management Review Pack
Export KPIs, CAPA status, audit findings, and incident trends for leadership and ISO review meetings—everything in one place.
Smart Data Imports
Import shipment history, claims, and carrier data via CSV/Excel. AI-assisted field mapping and guided setup—get live fast without IT dependency.
Role-Based Dashboards
Operations, Claims, Carrier Management, Exec—each role sees the KPIs, open incidents, and action items that matter. One platform, the right view.
Customer SLA Tracking
Track performance against customer commitments. Early warnings when service levels threaten account relationships.
Alerts & Notifications
Notifications for open incidents, CAPA due dates, carrier watchlist triggers, and upcoming audits. Stay on top of what needs attention.
Claims Trend Analysis
AI-powered pattern detection in claim frequency, severity, and recovery by carrier, lane, commodity, and customer. Reduce future exposure.
Embeddable Claim Submission Form
Give customers a branded, shareable claim form—paste a link or embed it on your site. Every submission auto-creates an incident, attaches uploaded evidence, and notifies your ops team instantly.
AI-Generated NCRs
Generate a complete, ISO-aligned NCR from incident and carrier evidence in one click. AI drafts the document—your team reviews, edits, approves, and sends it to the customer via a secure review link.
Carrier Communication Hub
Send carrier notifications from the incident record, preview the email before it goes out, and track a 72-hour SLA. Carrier replies, supplemental responses, and info requests all appear as a thread inside the incident—no scattered email chains.
Ready to bring operational accountability to your freight team?
Stop chasing incidents, carrier failures, and corrective actions across spreadsheets and disconnected systems. LogisticsQMS gives 3PLs and freight brokerages one shipment-centric system built for how freight operations actually work.