Quality management that keeps up with your freight
LogisticsQMS replaces spreadsheets with AI-assisted workflows built around shipments and carriers. Smart forms, instant analytics, and one smooth path from incident to closure—so your team spends less time on data entry and more time on what matters.
Shipment-first, AI-assisted
Every workflow is built for freight. Incidents tie to shipments; carrier decisions tie to evidence. AI autocompletes forms and surfaces patterns so you move fast without losing traceability.
- Link NCRs and incidents to BOLs, PRO numbers, and shipment events
- AI-suggested carriers, lanes, and descriptions as you type
- Trace service failures from first report to CAPA closure in one smooth flow
- Carrier and customer performance knowledge in one place
Analytics that tell you what to do next
AI-powered dashboards and scorecards show the full impact of service failures and highlight trends your team might miss. Export-ready for audits and management review.
- Cost of Poor Quality (COPQ) by carrier, lane, and customer
- Incident and NCR trends with root cause breakdowns
- Carrier scorecard drilldown to shipment-level evidence
- One-click exports for customer audits and management reviews
Complete feature set
Everything you need to manage quality across your brokerage
AI-Assisted Forms & Autocomplete
Smart form completion suggests carriers, lanes, and common descriptions as you type. Log incidents and NCRs in seconds—less typing, fewer errors, smoother workflows.
Shipment-Centric QMS
Link every incident, NCR, CAPA, and audit to specific shipments, carriers, lanes, and customers. One source of truth for freight quality.
AI-Powered Analytics & Scorecards
Damage rates, OTIF, claims severity, exception frequency—scored and trended with AI surfacing patterns and risk. Carrier decisions and watchlist management backed by data.
Lane & Network Intelligence
Identify high-risk routes, seasonal exception trends, and recurring service failures across your freight network. AI helps spot what matters.
Cost of Poor Quality (COPQ)
Quantify the margin impact of service failures: claims paid, accessorial disputes, customer concessions, expedited freight, and at-risk accounts.
Incident & NCR Management
Smooth, guided workflows for freight damage, missed deliveries, temperature deviations, reconsignments, and detention disputes—from report to closure.
Service Failure Tracking
Capture exception details, link evidence, assign root cause, and track resolution—all tied to the shipment. Guided steps keep the process on track.
Carrier Watchlists
Approved, probation, and do-not-use lists. Flag at-risk carriers before they're tendered another load. Evidence-based and audit-ready.
CAPA Workflows
5 Whys root cause, corrective and preventive actions, verification, and closure—tied to shipments and carriers. No dropped threads.
Document & SOP Control
SOP versioning, approval workflows, effective dates, and acknowledgements. Immutable audit trails built for 3PL and freight brokerage operations.
Audit Scheduling & Checklists
Schedule audits, use ISO 9001 clause-mapped checklists, upload evidence, and link findings to CAPA. One smooth path to audit-ready.
Management Review Pack
One-click export of KPIs, CAPA status, audit findings, and incident trends for leadership and ISO review meetings.
Smart Data Imports
Import shipment history, claims, and carrier data via CSV/Excel. AI-assisted field mapping and guided setup—get live fast without IT dependency.
Role-Based Dashboards
Operations, Claims, Carrier Management, Exec—each role sees the KPIs, open incidents, and action items that matter. One platform, the right view.
Customer SLA Tracking
Track performance against customer commitments. Early warnings when service levels threaten account relationships.
Alerts & Notifications
Notifications for open incidents, CAPA due dates, carrier watchlist triggers, and upcoming audits. Stay on top of what needs attention.
Claims Trend Analysis
AI-powered pattern detection in claim frequency, severity, and recovery by carrier, lane, commodity, and customer. Reduce future exposure.
Ready to move quality at the speed of freight?
Join early access for AI-powered incident management, carrier scorecards, and compliance workflows built for 3PLs and freight brokerages. Less data entry, fewer fire drills, one smooth system.