Privacy Policy

Who we are

LogisticsQMS provides a quality management system for freight brokerages, shippers, and carriers in Canada and the United States. This policy describes the personal information we handle when you use the website, create an account, or ask a customer or carrier to submit a form.

Privacy questions and requests go to support@logisticsqms.com.

Information we collect

We collect information you give us and information created by using the product:

• Account details: name, email, password (stored as a hash), organization membership, and role.
• Quality records you or your team enter: incidents, non-conformances, corrective actions, claims, documents, and notes. Those records can include names, emails, phone numbers, and shipment references for carriers, customers, and claimants.
• Billing details needed to subscribe. Card payments are processed by Airwallex. We store the plan, subscription status, and consent to monthly renewal.
• Support and early-access messages, including the email address and the time consent was given.
• Security logs: sign-in, sign-out, failed sign-in, and a record of important changes. Logs can include an email address, IP address, and browser information.

How we use it

We use this information to provide the service, authenticate users, send transactional email, bill for subscriptions, keep an audit history of quality records, and protect the service from abuse. Early-access emails are sent only after the consent checkbox is selected. You can withdraw that consent on the unsubscribe page.

If you use the drafting tools, incident text can be sent to Anthropic to suggest a non-conformance draft, a severity, a clearer description, or a root cause. Those outputs are suggestions. A person still reviews and approves a non-conformance before it is sent.

Who else processes it

We use these providers to run the product:

• Neon, for the Postgres database.
• Vercel, for hosting, private file storage, and optional analytics.
• Resend, for email.
• Airwallex, for subscription billing.
• Anthropic, when a drafting tool is used.
• Upstash, for rate limiting when it is configured.

Database and file storage sit in the region configured for the production project. We do not sell personal information.

How long we keep it

Closed incidents are kept for 3 years. Incidents marked invalid are kept for 1 year. Quality facts stay with the organization that owns them. Backup retention is set by the database host.

Signed-in users can download their personal data and anonymize their account from Settings. Anonymizing an account replaces the name and email with a stable pseudonym, removes the password, and clears personal fields on claims filed with that email. Incident, claim, corrective-action, and audit facts are kept. Audit rows are not deleted.

Cookies

The sign-in cookie is necessary. Analytics cookies load only after you accept them on the banner. Details are on the cookie policy.

Your requests

You can download your data or close your account in Settings without contacting support. For any other privacy request, email support@logisticsqms.com. Organizations that want a data processing agreement can use the data processing terms.